Google Hyderabad Jobs

Process Specialist, Curated Formats, Google Technical Services:-

Responsibilities

Become the conduit between Google Technical Services managed Vendor teams and the Ads UI Engineering Technical and Program Management teams to manage process excellence for ongoing operations and to drive tools and solutions betterment.
Work with Vendor Managers on process and delivery betterments for ongoing operational needs and be responsible for identifying, escalating and resolving issues rapidly.
Manage velocity by effective communication and collaboration across teams, geographies and time zones. Drive standardization across delivery regions on process and methods so as to ensure consistency in Key Performance Indicators (KPI) delivery, both quality and productivity.
Act as the point of contact for Engineering teams to work on product/process issues that impact the Vendor teams and drive quick traction and communication.
Partner with Engineering teams to carry out root cause analysis based on ongoing needs that come up.

Minimum qualifications:

BA/BS degree or equivalent practical experience.
6 years of experience in process re-engineering/automation and/or transition management experience in global outsourced operations.
Experience working with stakeholders and partners.

Preferred qualifications:

Operations Six Sigma certification (or other relevant operations coursework).
3 years of analytical work experience - understanding customer needs and working with data to identify trends and develop solutions.
Experience in project management, customer service, process quality and process optimization.
Experience working in transition management.
Knowledge of SQL.
Knowledge of one or more areas within AdWords (Analytics, Policy, Search etc) and/or in one or more Platforms products (Ad Exchange, CAS, DoubleClick Bid Manager, DoubleClick Campaign Manager, DoubleClick Search).

Communications and Programs Manager, Google Technical Services:-

Develop, write, and edit communications for executives, including emails, presentations, and videos. Work with and advise leadership on the right forum, timing, and content to ensure employees are enlightened, excited and empowered to meet business goals.
Design and execute uplifting, enlightening events that transform teams and bring their work and impact to life. Identify forums within Google to promote the work done by the Global Campaign Operations team members.
Manage internal communication strategic plans and initiatives, from beginning to end. Interact with and influence executives, and provide advice that reflects an understanding of their business and leadership style.
Work closely with the India PR team to position Google Technical Services in relevant forums, stories and events as a place to work that attracts the future ready talent.
Understand strategic initiatives and key programs being run within Global Campaign Operations team and get actively involved in running and shaping a select set. Understand operations and metrics to integrate the same in business communications.

Minimum qualifications:

Preferred qualifications:

2 years of experience in a corporate communications environment.
Demonstrate ability to operate and maintain good judgment in fast-paced, dynamic environments.
Effective writing and communication skills.
Effective team player who can lead efforts across disciplines.

Quality Specialist:-

Manage quality metrics and take appropriate steps to ensure goals are met.
Work closely with functional teams to align on all quality processes, ensure that vendors are following those processes and hold functional teams accountable for completing quality calibrations in a timely manner.
Develop frameworks to measure the performance of individual quality reviewers and quality reviewer team-wide performance.
Hold weekly meetings with all quality reviewers to keep everyone in the loop on quality updates.
Oversee quality across all of the Curated Formats workflows and all channels.

Minimum qualifications:

BA/BS degree or equivalent practical experience.
Experience analyzing data trends to spot continuous quality improvement opportunities.
Experience as a quality point of contact - leading key quality initiatives (both tactical and strategic).
Experience managing vendor operations in the quality/customer experience realm and managing multiple stakeholders.

Preferred qualifications:

Operations Six Sigma certification (or other relevant operations coursework).
Expertise in campaign management.
Ability to manage customer satisfaction and business growth through scaling initiatives.
Ability to influence various stakeholders effectively.
Effective project management skills ensure timely and high quality delivery. Ability to manage multiple projects with geographically dispersed, cross-functional stakeholders.

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